Privacy Policy

Last Updated: March 14, 2026

1. Introduction

OdoReach ("we", "our", or "us") operates as a high-performance WhatsApp marketing and automation platform. We are committed to protecting the privacy of our users and their customers. This Privacy Policy describes how we collect, use, and share information when you use our service.

2. Information Collection

We collect information to provide a seamless messaging experience, including:

  • Account Information: Name, business email, and company details provided during signup.
  • WhatsApp Connection Data: Phone Number IDs, WABA IDs, and encrypted Meta Access Tokens required to facilitate messaging via the WhatsApp Cloud API.
  • Campaign & Contact Data: Lists of phone numbers you upload and the content of campaigns sent through our platform.
  • Payment Information: Financial data processed securely through our payment partner, Razorpay.

3. Use of Data

Your information is used strictly to deliver and improve OdoReach services:

  • To process and broadcast your WhatsApp campaigns.
  • To provide real-time analytics on delivery and read statuses.
  • To manage your wallet balance and subscription status.
  • To ensure compliance with Meta's WhatsApp Platform Policies.

4. Third-Party Integration

OdoReach integrates directly with the **Meta WhatsApp Business Cloud API**. Your data is shared with Meta solely for the purpose of message delivery. We also utilize **Supabase** for secure cloud storage and **Razorpay** for payment processing. We do not sell or lease your personal data to any third-party marketing companies.

5. Data Security

All data transmitted between OdoReach and our users is encrypted using SSL/TLS. API keys and Access Tokens are stored with industry-standard encryption. We regularly audit our security practices to ensure your business data remains protected from unauthorized access.

6. Your Rights

You have the right to access, export, or delete your data at any time. For specific instructions on how to request a permanent deletion of your account and all associated WhatsApp data, please visit our Data Deletion Instructions page.

7. Changes to Policy

We may update this policy periodically to reflect changes in our services or legal requirements. We will notify users of any significant changes via email or dashboard notifications.

8. Contact Us

If you have questions about this Privacy Policy, please reach out to our team at privacy@odoreach.com.