Request Data Deletion
How to permanently delete your OdoReach account and all associated data.
Last updated: March 2026
What Gets Deleted?
We will delete:
- ✓ Your account and profile information
- ✓ Your email address and phone number
- ✓ All campaigns and drafts
- ✓ Contact lists and customer data
- ✓ Message logs and conversation history
- ✓ Billing records (after 7-year legal retention)
- ✓ Analytics and performance data
- ✓ All backup copies
Exception: We retain transaction logs for 7 years to comply with Indian tax laws. This data is anonymized and not linked to your identity.
Before You Delete
Please note:
- ⚠ Deletion is permanent and irreversible
- ⚠ You will lose access to all your campaigns and data
- ⚠ Your WhatsApp Business Account will NOT be deleted (stays with Meta)
- ⚠ Download your data before requesting deletion if needed
- ⚠ Deletion takes 30 days to complete
This action cannot be undone. Make sure you have backups of all important data.
Deletion Timeline
Day 1: Request Received
We confirm your deletion request via email
Days 2-7: Grace Period
You have 7 days to cancel the deletion if you change your mind
Days 8-30: Deletion Process
We permanently delete all your data from our systems
Day 31: Confirmation
Final confirmation email sent. Your data is completely removed.
How to Request Deletion
Step 1: Send Deletion Request Email
Send to:
Step 2: Include This Information
• Your full name
• Email address associated with OdoReach account
• Subject line: "REQUEST: Account Deletion"
• Statement: "I request permanent deletion of my OdoReach account and all associated data."
Step 3: Verify Identity
We may ask you to verify your identity by:
- • Replying from your registered email address
- • Providing your account phone number
- • Answering security questions
Step 4: Confirmation
Once verified, we will:
- • Send confirmation email with deletion details
- • Provide 7-day grace period to cancel if needed
- • Begin deletion process after 7 days
Backup Your Data First
Before requesting deletion, we recommend downloading:
- • CSV export of all campaigns
- • CSV export of all contacts
- • CSV export of all transactions/billing
- • Screenshots of important data
Tip: Go to your dashboard Settings → Export Data to download everything before deletion.
What About Meta?
Important: Deleting your OdoReach account does NOT delete your WhatsApp Business Account.
Your WhatsApp Business Account stays with you
Your WhatsApp number and account are registered under your Meta Business Manager and will not be affected by OdoReach deletion.
Your customer data remains on Meta servers
Message history and conversations with customers are stored on Meta's servers. To delete that data, you must request it from Meta directly.
Learn how to delete your WhatsApp data: WhatsApp Support
FAQ
Can I cancel deletion after requesting?
Yes, within 7 days. Reply to our confirmation email with "CANCEL REQUEST" and we'll stop the deletion process.
Will my data be securely destroyed?
Yes. We delete data using cryptographic erasure and multiple backup purging to ensure complete removal.
What about data Meta has?
OdoReach cannot delete data stored on Meta's servers. You must contact Meta/WhatsApp separately to delete conversation history.
Can I create a new account after deletion?
Yes, after 30 days. Use a different email address or the same email (after 30 days).
Do you keep my billing records?
Yes, for 7 years (Indian tax law requirement). These are anonymized and not linked to your identity.
Ready to Delete?
Send deletion request to: support@odoreach.com
Remember: This is permanent. You have 7 days to change your mind.
Last updated: March 2026
Questions? Contact us at support@odoreach.com